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Cancellation & Refund Airlines
Plans change – we apprehend – and that’s why we offer several options on how to change/cancel your existing reservation. Trying to resell tickets would raise fares, and we’re trying to save everyone’s money.
Most of our airline tickets, hotels, vacation packages and service fees are non-refundable. All cancellations must be done over the phone only. We can accept refund requests only if the following conditions have been met
You have applied for a cancellation and refund with us and if the fare rules provide for cancellation and refunds.
You are not a “no show” (most “no show” bookings are in-eligible for any waiver from suppliers for refund processing).
We are able to secure waivers from suppliers to process this requested cancellation and refund.
We are unable to provide a specific time line for how long it may take for this requested refund to be processed. All refund requests are processed in a sequential format. Once you have provided our customer service agent with your cancellation request, we will then send you an email notification that your request has been received. This notification does not automatically qualify you for a refund. This only provides you with an acknowledgement of your request. Upon receipt of your request we will work with the suppliers such as airlines, hotels, to generate a waiver based on airline and other supplier rules and notify you of the supplier decision. Our services fees associated with the original travel reservation or booking are not refundable. Please note that we are dependent on the suppliers for receiving the requested refunds.
Once the refund has been approved by the supplier it may take additional time for this to appear on your card statement. Generally, all suppliers will charge a penalty for refund. The amount will be refunded via same source. This entire process may take 4 to 6 weeks from receipt of your request to receiving credit on your statement. Apart from the airlines and other suppliers refund penalties, Fareocity will charge a fee for processing this $50-$300. All refund fees are charged on per ticket per person basis. These fees will only be assessed if a refund has been authorized by the supplier or a waiver has been received and when the airline/supplier rules permit such refunds. If such refund is not processed by the supplier, we will refund you our fees that may have been charged to you for such refund processing, but not our previously charged service fees for the original travel reservation or booking.
Billing:
Your credit/Debit card maybe billed in multiple charges not exceeding the total amount. All transaction service fees are 100% non-refundable.